Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User") and Print Labels International Pty Ltd ("Company", "we", "us", or "our") governing your access to and use of the Company's SaaS platform ("Platform"). By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately cease use of the Platform.

1. Definitions

In these Terms, the following definitions apply:

• Platform Platform means the online SaaS service provided by the Company, including all software, features, templates, tools, integrations, and related services.
• User User means any individual or entity that registers for, accesses, or uses the Platform.
• Content Content means templates created, uploaded, or stored by Users on the Platform.
• Fees Fees means subscription charges, transaction fees, or any other amounts payable by Users to the Company for access to the Platform or any of its features.
• Force Majeure Event Force Majeure Event means any event or circumstance beyond the reasonable control of a party, including but not limited to natural disasters, acts of God, government actions, legislative changes, pandemics, strikes, cyber- attacks, or telecommunications or internet outages.
• Storage Capacity Storage Capacity means the allocated digital storage associated with a User account — 1 GB for Basic plans, with higher allocations available under upgraded subscription tiers.
• Qonneq Software Qonneq Software means third-party software licensed by the Company to enable certain Platform features. Qonneq Software does not store or process personal information.

2. Platform Licence and Use

2.1 Licence Grant

Subject to your ongoing compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of creating, storing, printing and managing label designs. Certain Platform features are powered by Qonneq Software.

2.2 Restrictions

You must not, directly or indirectly:

The printing, production, and distribution of physical labels created via the Platform is the sole responsibility of the User. The Company provides software tools only and does not manufacture, supply, or deliver physical labels.

2.3 Acceptable Use

Users must use the Platform only for lawful purposes and in a manner consistent with these Terms. Without limiting any other restriction contained in these Terms, you must not:

The Company may suspend or terminate access where it reasonably believes a breach has occurred.

2.4 Platform Modifications

The Company may modify, update, enhance, suspend, or discontinue any part of the Platform, including features, functionality, integrations, or user interfaces, at any time and without prior notice where reasonably necessary for operational, security, technical, or commercial reasons.

2.5 Beta or Experimental Features

The Company may make available features, tools, or integrations that are identified as beta, trial, preview, or experimental features (“Beta Features”). Beta Features are provided for testing and evaluation purposes and may be modified, suspended, or discontinued at any time.

Beta Features may contain errors, defects, or other issues and are provided “as is” without any warranties or guarantees of availability, performance, or functionality. The Company is not liable for any loss, damage, or disruption arising from the use of Beta Features. Users may choose whether to access or use Beta Features at their own discretion.

2.6 Account Responsibility

When registering for an account, you must provide accurate, current, and complete information and update it as necessary to keep it accurate. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. You must be at least 18 years of age to register for or use the Platform. The Company reserves the right to suspend or terminate any account it reasonably believes to be operated by a person under 18 years of age.

3. User Content

3.1 Ownership

You retain full ownership of all Content you create or upload to the Platform. Nothing in these Terms transfers any intellectual property rights in your Content to the Company.

3.2 Licence to the Company

By using the Platform, you grant the Company a limited, non-exclusive, royalty-free, worldwide licence to host, display, process, and operate your Content solely to the extent necessary to provide the Platform's services, including features powered by Qonneq Software. This licence does not permit the Company to use your Content for any other purpose, and Qonneq Software does not process personal information within your Content.

3.3 Content Warranties

You represent and warrant that: (a) you have all necessary rights, licences, consents, and permissions to upload and use your Content on the Platform; (b) your Content does not infringe any intellectual property rights, privacy rights, or other rights of any third party; and (c) your Content does not violate any applicable law or regulation.

3.4 Storage Limits and Backups

You must not exceed your allocated Storage Capacity. Exceeding storage limits may result in suspension of your account, automatic deletion of Content, or a requirement to upgrade to a higher subscription tier. You are solely responsible for maintaining independent backups of your Content. The Company is not liable for any loss of Content beyond what may be recoverable through its standard security and backup measures.

4. Intellectual Property

All software, templates, branding, user interfaces, documentation, and other materials comprising the Platform are owned by or licensed to the Company and are protected by Australian and international intellectual property laws. Except as expressly set out in these Terms, no licence or right is granted to you in respect of any intellectual property owned by or licensed to the Company. You must not reproduce, distribute, modify, publicly display, or create derivative works of the Platform or its materials without the Company's prior written consent.

5. Fees, Billing, and Payment

5.1 Fees and Currency

All Fees are displayed in United States Dollars (USD) unless otherwise stated at the time of purchase. The Company reserves the right to change Fees with reasonable notice.

5.2 Payment Processing

Payments are processed by Stripe. Users authorise charges to their payment method.

5.3 Automatic Renewal

Subscriptions renew automatically unless cancelled prior to the renewal date.

5.4 Subscription Changes (Upgrades and Downgrades)

Upgrades: If a User upgrades before the end of the billing period, the unused portion of the existing subscription will be credited toward the upgraded plan.

Downgrades: Downgrades take effect only after the current subscription term ends.

5.5 Refund Policy

All Fees are non-refundable except where required by law.

5.6 Failed or Overdue Payments

The Company may retry failed payments and suspend access until fees are paid.

5.7 Subscription Plan Changes

The Company may modify or discontinue subscription plans with reasonable notice.

5.8 Storage Upgrades and Capacity

Users exceeding Storage Capacity may be required to upgrade to a higher plan.

6. Data, Hosting, and Security

6.1 Cloud Hosting

Data is stored on secure cloud infrastructure including Microsoft Azure.

6.2 Third-Party Software

Certain features rely on Qonneq Software.

6.3 International Access

Access outside Australia does not imply business operations elsewhere.

6.4 Security Measures

Reasonable technical, administrative, and physical safeguards are applied to protect data.

6.5 Service Availability and Maintenance

The Company does not guarantee uninterrupted operation and may perform maintenance, updates, or emergency fixes.

6.6 User Obligations

Users must safeguard account credentials and notify the Company of any unauthorised access.

7. Privacy and Compliance

7.1 Privacy Act Compliance

The Company collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles (APPs), and applicable Queensland privacy laws. The Company's Privacy Policy, available on the Platform, sets out in detail how personal information is handled.

7.2 Access and Correction

You may request access to, correction of, or deletion of personal information held about you by contacting the Company as set out in Section 14, subject to any lawful exceptions.

7.3 Data Breach Notification

In the event of a data breach that is likely to result in serious harm to affected individuals, the Company will comply with its notification obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected Users and the Office of the Australian Information Commissioner (OAIC) as required.

7.4 User Compliance

You must comply with all laws and regulations applicable to your use of the Platform, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), Queensland fair trading and privacy laws, and the domestic laws of your jurisdiction if you access the Platform from outside Australia.

8. Warranties and Disclaimers

To the maximum extent permitted by applicable law:

• the Platform is provided on an "as is" and "as available" basis, without warranty of any kind, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement;
• the Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components; and
• you are solely responsible for ensuring that your use of the Platform and any Content you create or distribute complies with all applicable laws.

Nothing in this clause limits rights that cannot be excluded under the Australian Consumer Law or other non-excludable statutory provisions.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

(a) the Company is not liable to you for any indirect, incidental, special, punitive, or consequential loss or damage, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption arising out of or in connection with your use of or inability to use the Platform, however caused and whether arising in contract, tort (including negligence), statute, or otherwise;

(b) the Company is not liable for any loss of data, corruption of data, or loss of Content caused by third-party services, user actions, system failures, cyber incidents, or events beyond the Company's reasonable control; and

(c) the Company's total aggregate liability to you for all claims arising out of or in connection with these Terms or the Platform will not exceed the total Fees paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this clause excludes, restricts, or modifies any rights or remedies that cannot be excluded under applicable law, including the Australian Consumer Law.

10. Indemnity

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, contractors, agents, and licensors (including Qonneq Software, to the extent it is used in the Platform) from and against any and all claims, demands, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your Content; (b) your use of the Platform; (c) your breach of these Terms; or (d) your breach of any applicable law or the rights of any third party.

11. Termination

11.1 Termination by the Company

The Company may suspend or terminate your access to the Platform with or without notice if: (a) you breach any provision of these Terms; (b) you engage in unlawful conduct; (c) you fail to pay any Fees when due; or (d) the Company reasonably determines that continued access poses a risk to the Platform, other Users, or the Company.

11.2 Effect of Termination

Upon termination, your licence to use the Platform will immediately cease. Stored Content may remain accessible for a reasonable transition period, after which it may be permanently deleted. Termination does not affect accrued rights or obligations of either party.

12. Force Majeure

The Company is not liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event. The Company will use reasonable endeavours to notify you of any Force Majeure Event affecting the provision of the Platform and to minimise its impact.

13. Assignment

You may not assign, transfer, novate, or otherwise deal with your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or corporate restructure.

14. Notices

Notices to you will be delivered via the Platform (including in-app notifications), to your registered email address, or by any other reasonable means. Notices to the Company should be directed to:

Privacy Officer
Print Labels International Pty Ltd
Email: admin@printlabelsinternational.com
Address: 1/31 Argyle Parade, Darra, Queensland, Australia

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or guidelines published by the Company on the Platform, constitute the entire agreement between you and the Company in relation to the subject matter hereof and supersede all prior representations, agreements, or understandings, whether oral or written.

17. Governing Law and Jurisdiction

These Terms are governed by, and are to be construed in accordance with, the laws of Queensland and the Commonwealth of Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland and courts of appeal therefrom for the resolution of any dispute arising out of or in connection with these Terms.