Privacy Policy

This Privacy Policy is issued by Print Labels International Pty Ltd ("Company", "we", "us", or "our"). We are committed to handling personal information responsibly and transparently, in compliance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). By accessing or using the Platform, you acknowledge and agree to the collection, use, disclosure, and handling of your personal information as described in this Privacy Policy.

1. Legal Framework and Commitment

We collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with relevant Queensland privacy laws and, to the extent required, international data protection standards relevant to our operations.
Nothing in this Privacy Policy limits any rights or remedies available to the Company at law or under contract.

2. Scope

This Privacy Policy applies to personal information collected by the Company in connection with:

• account registration and subscription management;
• use of the Company's SaaS label design platform ("Platform");
• communications and correspondence with the Company; and
• the Company's website and digital interfaces.

This Privacy Policy does not apply to third-party services, integrations, payment processors, cloud providers, or external websites linked to or from the Platform. Those entities operate independently and are solely responsible for their own privacy practices. We encourage you to review the privacy policies of any third-party services you use.

3. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Platform:

3.1 Identification and Contact Information

• Full name
• Email address
• Business or trading name (if applicable)
• Postal or billing address
• Phone number (if provided)

3.2 Account and Subscription Data

• Login credentials (stored in encrypted form)
• Subscription tier and storage allocation
• Billing history and transaction records (processed and held by secure third-party payment providers)

3.3 User Content

Users may upload, create, and store templates within their allocated storage. While ownership of such content remains with the User (as set out in the Terms of Service), the Platform handles this content to enable its functionality. Some Platform features are powered by Qonneq Software; Qonneq Software does not store or process personal information.
The Company does not routinely review, monitor, or verify User Content except where required for legal compliance, security investigations, or the maintenance of system integrity.

3.4 Technical and Usage Information

• IP address and approximate geolocation
• Device identifiers and operating system
• Browser type and version
• Access logs, session data, and usage metrics
• Referring URLs and navigation paths within the Platform

3.5 Communications

Records of your correspondence with us, including support requests, enquiries, complaints, and feedback submitted through any channel.

4. How We Collect Personal Information

We collect personal information by the following means:

• directly from you when you register for an account, purchase a subscription, or contact us;
• automatically through system logs, analytics tools, and cookies when you access or use the Platform;
• through cookies and similar tracking technologies (see Section 5 below); and
• from third-party service providers engaged to facilitate payment processing or infrastructure services, where necessary.

Where it is reasonably practicable to do so, we collect personal information directly from you. Failure to provide certain requested information may result in your inability to access or use the Platform or specific features thereof.

5. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to enable core functionality, remember your preferences, and gather usage analytics. Cookies are small text files stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent; however, doing so may affect the availability or performance of certain Platform features.
We do not use cookies to collect sensitive personal information or to track your activity across unrelated third-party websites.

6. How We Use Personal Information

We collect and use personal information strictly for legitimate business purposes, including:

• providing, maintaining, and improving the Platform and its features;
• account authentication, administration, and subscription management;
• processing payments and managing billing records;
• system administration, performance monitoring, and security operations;
• fraud detection, prevention, and investigation;
• compliance with legal and regulatory obligations;
• enforcement of contractual rights under the Terms of Service; and
• communicating essential service notices, updates, and security alerts.

We do not sell personal information to third parties, and we do not use personal information for unsolicited direct marketing without your consent.

We reserve the right to use de-identified or aggregated data — which cannot reasonably be linked back to any individual — for analytics, system improvement, and business intelligence purposes.

7. Disclosure of Personal Information

Personal information may be disclosed to the following categories of recipients, strictly on a need-to-know basis:

• cloud hosting providers (including Microsoft Azure and similar infrastructure providers);
• payment processors (including Stripe, Inc.) for the purpose of processing subscription and transaction payments;
• IT, security, analytics, and software service providers, including Qonneq Software for Platform functionality (Qonneq Software does not store or process personal information);
• professional advisers, including legal counsel, accountants, and auditors, subject to confidentiality obligations;
• regulatory bodies, law enforcement authorities, or courts where required or authorised by law; and
• successor entities in connection with a corporate restructure, merger, sale of assets, or change of control, in which case we will use reasonable endeavours to notify you.

The Company is not responsible for the independent acts or omissions of third parties beyond the extent required by applicable law.

8. Overseas Storage and Processing

As a cloud-based service, personal information may be stored or processed on servers located outside Australia, including in jurisdictions that may not provide the same level of data protection as Australian law. By using the Platform, you expressly consent to the transfer of your personal information to overseas jurisdictions for storage and processing under the Company's control and in accordance with this Privacy Policy.

Some Platform features are powered by Qonneq Software. Qonneq Software does not store or process personal information. Where we engage overseas third parties to process personal information, we take reasonable steps to ensure those parties handle information consistently with the APPs.

To the maximum extent permitted by law, the Company disclaims liability for acts or omissions of overseas data recipients beyond what can be lawfully excluded.

9. Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include encrypted storage of credentials, access controls, and monitoring of system activity.
Notwithstanding the above:

• no method of electronic transmission or storage is completely secure;
• the Company does not warrant that personal information will be immune from unauthorised access, cyberattack, or system failure; and
• Users are solely responsible for safeguarding their own login credentials and securing the devices and systems they use to access the Platform.

To the maximum extent permitted by law, the Company disclaims liability for unauthorised access resulting from User negligence, third-party breaches, or events beyond our reasonable control.

10. Sensitive Information

The Platform is not designed or intended to collect sensitive information as defined under the Privacy Act 1988 (Cth), including health information, government-issued identifiers, financial account passwords, or similar categories of sensitive data.

Users must not upload, store, or transmit sensitive personal information through the Platform unless strictly necessary for a legitimate purpose and legally permitted to do so. The Company accepts no responsibility for sensitive data voluntarily uploaded by Users in contravention of this Policy.

11. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to:

• provide the Platform and associated services;
• comply with applicable legal and regulatory obligations;
• enforce our contractual rights; and
• resolve disputes and address complaints.

When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, destroy, or de-identify it. Retention periods may vary depending on the nature of the information and the applicable legal requirements.

12. Access and Correction Rights

Subject to the limitations permitted under the Privacy Act 1988 (Cth), you have the right to request access to personal information the Company holds about you, and to request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact our Privacy Officer using the details in Section 15. We will respond within a reasonable timeframe and may require you to verify your identity before granting access. We may decline a request where permitted by law, including where the request is unreasonable, repetitive, or would affect the rights of another individual.

13. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm to one or more affected individuals, the Company will comply with its obligations under the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable after the Company becomes aware that an eligible data breach has occurred.

14. Complaints

If you believe the Company has not handled your personal information in accordance with this Privacy Policy or the applicable law, you may lodge a written complaint with our Privacy Officer using the contact details in Section 15.
We will acknowledge receipt of your complaint and investigate the matter, providing a substantive response within a reasonable timeframe (ordinarily 30 days). If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Limitation of Liability

To the maximum extent permitted by applicable law, and subject to any non-excludable rights under the Australian Consumer Law:

• the Company excludes all representations, warranties, guarantees, and conditions, whether express or implied, relating to the handling, storage, security, or disclosure of personal information;
• the Company is not liable for any indirect, incidental, special, punitive, or consequential loss arising out of or in connection with this Privacy Policy or any data breach, cyber incident, or unauthorised access event; and
• the Company's total aggregate liability arising out of or in connection with this Privacy Policy is limited to the total Fees paid by the User in the twelve (12) months immediately preceding the event giving rise to the claim.

The Company is not liable for loss arising from:

• acts or omissions of independent third-party service providers (including cloud hosting, payment processors, or Qonneq Software);
• events beyond the Company's reasonable control (including cyberattacks, DDoS attacks, internet outages, or force majeure events); or
• User negligence, including failure to adequately safeguard login credentials or devices.

Nothing in this Privacy Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

16. Amendments to This Policy

We may amend this Privacy Policy at any time. Updated versions will be published on our website and will take effect immediately upon publication. Where changes are material, we will use reasonable endeavours to notify affected Users via email or through the Platform. Continued use of the Platform following publication of an updated Privacy Policy constitutes acceptance of the amended terms.

17. Contact Us

For all privacy-related enquiries, access requests, correction requests, or complaints, please contact our Privacy Officer:

Privacy Officer
Print Labels International Pty Ltd
1/31 Argyle Parade, Darra, Queensland, Australia
Email: admin@printlabelsinternational.com